Warranty Policy

At Truepower, we are committed to delivering reliable and high-quality power solutions. Our products are manufactured with strict quality standards and are backed by a manufacturer warranty designed to ensure customer confidence and product reliability.

This Warranty Policy outlines the terms, coverage, and procedures for claiming warranty service on Truepower products.

Warranty Coverage

Truepower products are covered by a limited manufacturer warranty against defects in materials and workmanship under normal usage conditions.

The warranty applies only to products purchased through authorized dealers, distributors, or official Truepower sales channels.

Warranty coverage includes:

• Manufacturing defects
• Faults in internal electronic components
• Product malfunction under normal operating conditions

The warranty period begins from the date of purchase as mentioned on the purchase invoice.

Warranty Period

Warranty duration may vary depending on the product category. Typical warranty coverage includes:

Inverters and UPS Systems

Standard manufacturer warranty as specified with the product documentation.

Lithium Inverter Systems

Warranty coverage as specified in the product manual or warranty certificate.

Hybrid Solar Inverters

Warranty coverage based on model specifications and product documentation.

Customers are advised to refer to the specific warranty card or product manual for exact warranty duration.

What Is Not Covered Under Warranty

The warranty does not cover damages caused by:

• Improper installation or incorrect wiring
• Use of incompatible batteries or components
• Physical damage due to mishandling or accidents
• Damage caused by power surges, lightning, or electrical faults
• Unauthorized repairs or modifications
• Normal wear and tear
• Damage caused by environmental factors such as moisture, dust, or extreme temperatures

Products with tampered serial numbers or removed warranty labels will not be eligible for warranty service.

Installation Responsibility

Truepower products should be installed by qualified technicians or authorized service professionals.

Improper installation may lead to product malfunction and may void warranty coverage.

Customers are responsible for ensuring that installation follows the guidelines provided in the product manual.

Warranty Claim Process

To request warranty service, customers should follow these steps:

• Contact the Truepower support team or authorized dealer.
• Provide the purchase invoice and product details.
• Describe the issue and provide photos or videos if requested.
• Follow instructions provided by the service team.

After verification, the product may be:

• Repaired by an authorized service technician
• Replaced with the same or equivalent model if repair is not possible

Truepower reserves the right to inspect and evaluate the product before approving warranty service.

Service and Repair

If a product issue falls within the warranty coverage, the product will be repaired or serviced without additional cost for the covered components.

In some cases, customers may be required to send the product to an authorized service center for inspection and repair.

Transportation or service charges may apply depending on the location and nature of the service request.

Out-of-Warranty Service

If a product issue occurs outside the warranty period or falls outside warranty coverage, repair services may still be available at applicable service charges.

Customers will be informed about the repair cost before any service is performed.

Warranty Limitations

This warranty is limited to the repair or replacement of defective products and does not cover:

• Indirect damages
• Loss of business or downtime
• Loss of data or equipment connected to the system

Truepower shall not be liable for any consequential damages arising from product usage.