Refund Policy

At Truepower, we strive to ensure customer satisfaction with our products and services. This Refund Policy explains the circumstances under which refunds may be issued for purchases made through our website or authorized sales channels.

Due to the nature of power electronics products such as inverters, UPS systems, and lithium battery solutions, refunds are generally processed only in specific situations.

Refund Eligibility

Customers may be eligible for a refund under the following circumstances:

• The order was cancelled before shipment
• The product was not delivered due to logistical issues
• The product was damaged during transit and replacement is not available
• The incorrect product was delivered and replacement is not possible

Refund requests must be submitted within the timeframe specified in our Return & Replacement Policy.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• The product has been installed, used, or modified
• The issue is covered under product warranty or service support
• Damage caused by improper installation, misuse, or electrical faults
• Requests made after the allowed reporting period
• Products purchased through unauthorized dealers or third-party sellers

Refund Request Process

To request a refund, customers must:

• Contact the Truepower support team.
• Provide order details and proof of purchase.
• Submit photographs or documentation related to the issue (if applicable).

Our support team will review the request and determine whether the refund request qualifies under this policy.

Refund Processing Time

Once a refund request is approved, the refund will be processed within 7–10 business days.

The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

Refund Method

Approved refunds will be processed using the same payment method used during the original transaction, unless otherwise agreed upon.

If the original payment method is unavailable, alternative refund arrangements may be provided.

Shipping Charges

Shipping charges may not be refundable unless the refund is issued due to:

• Shipping damage
• Incorrect product delivery
• Order fulfillment error

In other cases, shipping costs may be deducted from the refunded amount.

Order Cancellation

Customers may request order cancellation before the order is dispatched.

Once the product has been shipped, cancellation requests may not be accepted, and the order will be subject to the Return & Replacement Policy.