Shipping Policy

At Truepower, we strive to ensure that all orders are processed and delivered efficiently and securely. This Shipping Policy outlines how orders are processed, shipped, and delivered when purchasing products or placing orders through our website or authorized channels.

Order Processing

All orders are processed within 1–3 business days after confirmation of order details and payment (if applicable).

Orders are processed only during regular business days. Orders placed on weekends or public holidays will be processed on the next working day.

For bulk orders, dealer orders, or customized product requests, processing time may vary depending on product availability and order size. Customers will be informed if additional processing time is required.

Shipping Locations

Truepower currently ships products across India through trusted logistics and courier partners.

International shipments may be arranged through our export division or authorized distributors, depending on the destination country.

Shipping availability may vary depending on product type, weight, and delivery location.

Estimated Delivery Time

Delivery timelines depend on the shipping location and courier partner. Typical delivery estimates are as follows:

• Metro Cities: 3–5 business days
• Tier 2 / Tier 3 Cities: 5–7 business days
• Remote Areas: 7–10 business days

Delivery times may vary due to factors such as logistics delays, weather conditions, regional transportation issues, or other unforeseen circumstances.

Shipping Charges

Shipping charges may vary depending on:

• Delivery location
• Product weight and dimensions
• Order quantity
• Logistics provider

In certain cases, shipping costs may be included for dealer orders or bulk purchases as per agreed terms. If shipping charges apply, they will be communicated during order confirmation.

Order Tracking

Once an order has been dispatched, customers may receive tracking details via email, phone, or message, depending on the order channel.

Customers may also contact our support team to request shipping updates or tracking information.

Packaging and Handling

All Truepower products are packaged securely to prevent damage during transportation. Our packaging process ensures that products such as:

• Inverters
• UPS systems
• Lithium power systems
• Solar hybrid inverters

are protected with appropriate safety materials and handling precautions.

Damaged or Lost Shipments

Customers are requested to inspect the package at the time of delivery. If a package appears damaged or tampered with:

• Do not accept the delivery if severe damage is visible.
• Immediately notify our support team.

If a product is found damaged after delivery, please report the issue within 48 hours of receiving the shipment. When reporting a damaged shipment, please provide:

• Order details
• Clear photos of the product
• Photos of the packaging
• Description of the issue

Our team will review the request and assist with replacement or resolution as applicable.

Incorrect Product Delivery

If an incorrect product is delivered, customers should inform Truepower within 48 hours of delivery.

After verification, our team will arrange the necessary replacement or corrective action.

Delivery Delays

While we make every effort to deliver products within the estimated time frame, delays may occur due to circumstances beyond our control, including:

• Transportation disruptions
• Weather conditions
• Courier partner delays
• Regulatory or logistical restrictions

Truepower is not responsible for delays caused by third-party logistics providers.